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Your order will be processed the day we receive it if the order is received before 4PM EST on a business day (Mon - Fri). Items are shipped directly from Pit Products, the manufacturer, in Jackson, Michigan, USA (80 miles west of Detroit, MI). Shipping Cost We try to cover our costs with the shipping fees we charge. Automating the shipping charge process via the internet can be tricky since we never know what combination of products someone may order...one order could be for 3 items that fit inside one box whereas another order could be for 3 items that all need their own independent boxes...then you add the different shipping costs to different states...it can get tricky. All this to say, if you enter your order and the shipping charge seems outrageous, then please alert us, we'll look the order over ,and more than likely, we can work with you to make the shipping cost fair and reasonable. Phone: 866-849-7786 Email info@pitproducts.com to ask about shipping charges. Calculate Your Shipping Cost To calculate the shipping cost of your order, please select the items you'd like to purchase by adding the items to your shopping cart, then when at the shopping cart page enter the STATE ABBREVIATION (2 Letters) for the SHIPPING ADDRESS on the left side of the page, then click the "Update" button (on the right side of the shopping cart). This will tell you the shipping cost of what is currently in your shopping cart. Standard Delivery If your order is being shipped to any of the 48 continental United States, it will arrive at your shipping address 1-7 business days after the receipt of your order. If your billing address is a P.O. Box, please include your physical address as the ship-to address for faster delivery. All orders will be shipped via UPS or freight carrier depending on item size / weight. All orders will default to the Standard delivery option at checkout unless otherwise specified at time of order. Freight Shipments Large / heavy items such as Base Cabinets, Combos, some Overhead Cabinets, Ramps, etc., must ship via Freight Service (We currently ship freight via Con-way Freight) If the "ship-to" address that you specify is not a commercial address, and we are shipping to a residential address, then a $30 surcharge will be assessed to your order. We are charged this $30 fee by the freight delivery company on all residential deliveries. Nearly all freight deliveries from Pit Products can be unloaded from the truck without the need for a loading dock, fork-lift, or "lift-gate" service. If you require "lift-gate" service at your "ship-to" address there will be an additional fee assessed to your order. Please specify the need for "lift-gate" service at time of order by writing “lift-gate required” in the Comments section of the shopping cart. Deliveries shipped via freight require access to your "ship-to" address via standard street. Locations such as alleyways / apartments may incur an additional fee due to special delivery circumstances. Common Shipping Delays The most common shipping delay results from errors in shipping addresses. Please make sure that the shipping address is filled-in correctly in the order confirmation you received via email. If it is incorrect, please contact us immediately. We do not ship on weekends, therefore orders made on weekends will be shipped out on Mondays. Exceptions to this rule are holidays. (Example: An order placed on Saturday for UPS Next Day Air will arrive on Tuesday at the earliest) If you've ordered a product from us within the last 24 hours, the product may not have processed yet or UPS has not picked-up the product yet from our warehouse. This is common when orders are made on weekends or holidays. Free Shipping Offers
Product Damage during Shipment
If you have any questions about our shipping policy, please call 866-849-7786 or email info@pitproducts.com. Track Your Shipment If your shipment is coming by UPS, you can track your order using the tracking info included in your order confirmation e-mail. If your shipment is coming by Con-way Freight, you should receive an email from us with the Pro number and you can track the order from Con-way's website. If you have any problems tracking your order, please don't hesitate to contact us at info@pitproducts.com. Shipping Questions You'll get an email from us letting you know your order shipped. If you did not get an email from us, there may be several reasons:
Please email info@pitproducts.com if you have any questions about your shipment. Thank you!
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